Privacy Policy
Plexicus, S.L., together with our affiliates and subsidiaries (“Plexicus,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our products and services, or otherwise interact with us.
As used in this notice “personal information” means information that relates to, describes or could be used to identify an individual. It does not include anonymous or de-identified data that does not identify an individual or cannot reasonably be linked to an individual.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly (e.g., when you contact us, request a demo, or subscribe to updates).
- Information collected automatically through analytics tools and cookies.
- Information from third-party sources (e.g., when you engage with us on social platforms or through integrations).
Information We Collect, Why, and How It’s Used
| Category | Examples of Data | Why We Collect It | How We Use It |
|---|---|---|---|
| Contact Information | Name, email address, phone number, company name | To respond to inquiries, provide demos, manage accounts | Customer support, sales communication, service delivery |
| Account Information | Login credentials, organization details (if applicable) | To create and manage user accounts | Authentication, service access, user management |
| Usage Data | IP address, browser type, pages visited, time on site | To improve website functionality and performance | Website optimization, troubleshooting |
| Analytics Data | Events, user flows, feature usage (via GA4, PostHog) | To understand how users interact with Plexicus.ai | Product improvement, marketing insights |
| Marketing & Communications | Email preferences, engagement with emails or forms | To provide relevant content and updates | Marketing campaigns, newsletters |
| Cookies & Tracking | Session cookies, analytics cookies | To provide a better browsing experience | Remembering preferences, analytics, personalization |
2. How We Use Your Information
We use the information collected for purposes including:
- Delivering and improving our services
- Personalizing your experience on Plexicus.ai
- Monitoring site performance and usage trends
- Responding to inquiries and providing customer support
- Sending updates, marketing, and security notices (if you opt in)
- Meeting legal, regulatory, or compliance requirements
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our website and services (e.g., hosting, analytics, CRM tools).
- Analytics platforms (Google Analytics 4 and PostHog) to analyze website and product usage.
- Legal authorities if required to comply with laws, regulations, or valid legal processes.
- Business transfers if Plexicus is involved in a merger, acquisition, or sale of assets.
4. Cookies and Tracking
Plexicus.ai uses cookies and similar tracking technologies to improve your experience. These include:
- Essential cookies (site functionality)
- Analytics cookies (GA4, PostHog)
- Preference cookies (remembering settings)
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled. For more information please refer to our Cookie Policy.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize the data.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, disclosure, or alteration. However, no system can be guaranteed 100% secure.
7. Your Privacy Rights
Depending on your location, you may have rights such as:
- Accessing, correcting, or deleting your personal information
- Opting out of marketing communications
- Restricting or objecting to certain processing
- Requesting data portability
To exercise your rights, contact us at info@plexicus.ai.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
9. International Data Transfers
If you access Plexicus.ai from outside your country, your information may be transferred and stored in jurisdictions with different data protection laws. We ensure appropriate safeguards for international transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: info@plexicus.ai.